The customer gets a confirmation from us and you will be contacted in 24 hours. Initially, we charge you a deposit of 20 – 30% of payment, in case of hotel booking and the rest of the payment is mandatory to be paid on arrival after the end of the first day of services.
In the case of non-booking of the hotel, we don’t charge you for a deposit, and only after your arrival gets full payment at the end of the first tour day.
Payment should be sent via Bank transfer via a link which we will send from our side and deducted from the total amount of your tour package. It is required only in the case of hotel booking as a deposit (20 – 30%).
Cancellations and Refunds
The customer gets a confirmation from us and you will be contacted within 24 hours.
Tour De Baku collects a full payment on the first day of the service and in case of booking a hotel we charge you a deposit of 20 – 30% from the full payment in advance.
Cancellation can happen if the customer is not happy with offered services and the cancellation policy for the services with no penalties before 24 hours of the next day’s tour.
In case of Hotel cancellation, should be negotiated with the company and usually needs 24 – 72 hours to cancel without any penalties.
In some Hiking tours or other tour programs’ specific cancellation policies and we will tell you according to the program during the negotiation part.